Emotional Intelligence — Being SMART about Your SMARTS!

Demonstrating your Emotional SMARTS^®, otherwise known as emotional intelligence, is non-negotiable to your life, work and relationship success. It’s all about how you apply your knowledge or wisdom to managing your emotions – and this is particularly important when life does a “run-away” on you!

Your Emotional SMARTS^®, in a very transparent way, greatly influence how you:

• manage unrelenting personal and professional change.
• lead with courage and vision (whether it is in the workplace, at home or in the sports arena).
• work well in teams (in business, relationships or social groups).
• provide empathic sales and service.
• negotiate and manage conflict (which usually escalates when change and uncertainty take hold)!

Terms of reference have changed about what constitutes “competence” and forward thinking people and organizations “get it!” They work at having all employees – from the front line to the board room – competent and skilled at applying their Emotional SMARTS^® so they effectively self-manage, appropriately behave, fluently build relationships and make quality decisions in getting the job done!

Learning Objectives: At the end of one-half day, participants should be able to:

1. describe the four Cornerstones and 16 Characteristics, or skill sets, of the Emotional SMARTS^® model and process.
2. identify the status of their Emotional SMARTS^® in terms of how they:
   • maintain high emotional literacy so as to effectively self-manage and self-project,
   • appropriately behave, in particular during change, uncertainty or high tension situations,
   • connect well with others,
   • and make “big picture” far reaching decisions that stand the test of time and scrutiny.
3. list actions they could take to more effectively self manage, appropriately behave with culturally and demographically different people, build different types of relationships and make mutually beneficial big picture, far reaching decisions.
4. improve their Emotional SMARTS^® and “shine” even more than they already do.

Research indicates that our emotional intelligence is twice as important as our intellectual abilities or technical skills and this workshop helps explain why that is the case. Sign up now for this leading edge, educational and encouraging workshop!

Audience: People from any walk of life or organizational level.