The following identifies areas where Dr. June Donaldson provides: (a.) business consulting, (b.) keynote speeches, (c.) conference presentations, (d.) management retreats, (e.) workshops and seminars.

Dr. Donaldson is a seasoned business professional having spent many years in the information technology industry (primarily with IBM Canada Ltd). Dr. June has been an entrepreneur for over twenty years and over the years she has provided a wide variety of business consulting and educational services to a wide variety of international, high expectation, clients.

In most offerings, Dr. June integrates her emotional intelligence work, trademarked as “Emotional SMARTS ®” with organizational challenges such as change management, leadership, team building, customer service and sales, negotiation and conflict management. As a result of her life experiences, extensive front line business experience and expansive education, she delights in creating interactive, down to earth, high value and fun learning opportunities where people feel engaged, encouraged and enabled to take action and enhance their personal and professional performance and related results.

1. Change Management

Dr. June believes many people in the workplace are fearful, frustrated, and fatigued as a result of unrelenting personal and professional change. They are fearful at what the future holds; they are frustrated at having lost their organizational "voice"; and they are fatigued from having dealt with years of uncertainty and heavy responsibilities. The presentation "Moving Through Change with Emotional SMARTS®" can rekindle people’s spirit, strength, and commitment. (For more information, please refer to Change Management, Moving Through Change with Emotional SMARTS® (Read Article PDF 21KB)

2. Emotional Intelligence

Dr. June Donaldson’s model, book, self-scoring profile, two-day workshop, keynote and conference presentation of Emotional SMARTS® relates to emotional intelligence. Her model is at the foundation of people getting and keeping themselves grounded, centered, and focused as they achieve their view of personal and professional success.

Dr. June’s "de-acamademicacized" model discusses the A, B, C, D, of Emotional Smarts®. It relates to Awareness skills, Behavioural skills, Contact or connection skills, and Decision Making skills - all critical cornerstones in applying one’s wisdom to their emotions. For more information this timely, extremely well received and high value concept, please refer to Redefining Personal and Professional Competence using Your Emotional SMARTS® (Read Article PDF 31KB)

3. Conflict Management

Conflict, left unrecognized, unacknowledged, and unmanaged, can create a corporate crisis. Dr. June Donaldson believes people need to understand concepts of emotional intelligence, gender differences, behavioural styles, communication skills, and the art of "letting go", "dealing with" or "rising above" so they can productively and professionally respond to personal and professional conflict. For more information, please refer to two articles: Negotiating and Managing Conflict using Your Emotional
SMARTS ® (Read Article PDF 33KB) and Alternative Dispute Resolution – Managing Conflict with Emotional SMARTS ®(Read Article PDF 22KB).

4. Seminars, Workshops, Conferences

Dr. June Donaldson provides workshops and conference presentations on Emotional SMARTS® relating to emotional intelligence, change management, leadership, team building, customer sales and service, negotiation and conflict management. Dr. June is a seasoned business professional having spent many years in the information technology industry (primarily IBM Canada Ltd.) and as an entrepreneur. She has finalized her credentials as a qualified negotiator and chartered mediator. She will now integrate emotional intelligence research with conflict, negotiation, and mediation strategies. Call to learn more about the options available to you and your organization.

5. Leadership development and skills

Leadership means many things to many people, but some common defining traits relate to people who are able to maximize positive behaviours from others, manage change, deal with cultural, demographic, and gender diversity, demonstrate emotional intelligence or Emotional SMARTS®, make decisions based on the "big picture" and achieve results necessary to create productive, prosperous, and pleasant places to work. Dr. June Donaldson believes people can learn how to lead when given opportunity to explore and apply these concepts. Call to learn more about customized leadership development offerings.

6. Negotiation and Mediation

Much of being able to negotiate and mediate effectively has to do with getting out of one’s own way. Throughout the process people need to continually look at the "big picture" end result stemming from their attitudes and actions. It also means people need to put their own agenda to the side as they listen, demonstrate empathy, and explore positions, interests, and outcomes.

This can be hard to do – particularly if one is not demonstrating their emotional intelligence and they fall into the trap of loving to hate “the other guy!” instead of moving the difficult situation to an acceptable conclusion (so they can get on with their life!). As a certified mediator and arbitrator, Dr. June helps people look at the “big picture” and the long term prices. She then creates opportunities for most
conflicted parties to arrive at an outcome they can both comfortably live with. For more information, please refer to Alternative Dispute Resolution (Read Article PDF 22KB) and Negotiating and Managing Conflict using Your Emotional SMARTS® (Read Article PDF 33KB).

7. Sales Management

Sales Management is challenging because the profession of sales attracts spirited, focused, independent, goal driven, relationship oriented individuals who tend to "live outside the box". To lead these people, an individual must be able to listen, stimulate, problem solve, and encourage others, while also tending to the process side of running the business. Dr. June Donaldson spent much of her career in sales (primarily with IBM Canada Ltd. ) and sales management. She understands the front line challenges of being able to integrate people issues with procedural necessities. Call to see how Dr. June can be of service to your organization.

8. Sales Training

It’s been said, "life is one long sales call". Whether one is "selling" an idea, a theory, concept, product, service, or themselves, an underlying philosophy of sales is that people will only "buy" when there is something in it for them, both personally and professionally. Dr. June Donaldson’s sales course outlines an easy to understand and apply step-by-step process to assist sales professionals in evolving their sales call in a timely, efficient, comfortable, and results oriented manner. The end result of this process is that it makes it easy for the client to "buy" and the sales person to "shine". For more detail on this training program, please call or e-mail Dr. June today.

9. Team Building

The ability to work in and with a team is a core competency in any industry. To be an effective team player, individuals needs to understand their behavioural style and the style of others with whom they work and live. They also need to understand the importance of organizations having a balance of behavioural styles, so that appropriate checks and balances occur in the transacting of business and the building of internal and external relationships. Dr. June Donaldson presents team-building concepts that make people think - not only about what they need from the system, but what they can give to the system, and how to act appropriately while doing so. Please call or e-mail Dr. June Donaldson, or refer to Behavioural Styles – Why Can’t THEY be more like ME? (Read Article PDF 29KB)