Dr. June Donaldson, Certified Mediator and Arbitrator, and President of Donaldson & Associates, Inc. offers:

• keynote speeches, conference presentations, workshops and seminars, on a wide variety of non-technical skills, as listed below, and Alternative Dispute Resolution (ADR) conflict management services.

Products and services relate to:

• emotional intelligence, or Emotional SMARTS®, in the workplace and how people demonstrate this competency in managing change, leading, working in teams, providing customer service and sales, negotiating and dealing with conflict.

• Alternative Dispute Resolution (ADR) services such as negotiation, mediation, arbitration, med-arb options, conflict management services and systems design, and neutral investigations.

Dr. June's work has been featured on television broadcasts, radio, and in print. Some examples of media coverage are CBC Radio, The Dini Petty Show, BC TV News, Access TV, The Calgary Herald, Edmonton Journal, Ottawa Citizen, Vancouver Province, and Canadian Living Magazine.

A summary of Dr. Donaldson's learning tools and events are:

1. the national best selling book "Emotional SMARTS® Redefining Personal and Professional Competence" (ISBN 1-895292-93-X), which is available on this website, through major bookstores, or from Amazon.com.

2. Two types of Self-Scoring Profiles and the related Facilitator Guide. (a short and long version is available) These professionally designed, credible, reliable, valid, inexpensive and easy to administer profiles are available to leaders, training and development professionals, consultants, career counselors, and other business professionals with NO certification, leader training, or distributor fee requirements. Please contact Training and Development Materials of Canada in Barrie, Ontario, Canada (1-800-283-4964, 705-835-7550, tdmc@sympatico.ca) for ordering details.

3. Keynote Speeches, Conference Presentations, Workshops and Seminars on emotional intelligence, change management, leadership, team building, customer service and sales, negotiating, and conflict management.

4. Alternative Dispute Resolution (ADR) such as negotiation, mediation, arbitration, and conflict management design strategies and workshops.

The Donaldson & Associates Inc., client list is varied, extensive, and international. In respecting their privacy, and privacy laws, client names are not listed on this website, however, references can be made available upon request.